Terms of Service

1. Introduction

ExpertLayer ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our AI automation services.

2. Information We Collect

2.1 Account Information

• Name, email address, phone number
• Company name and business information
• Billing and payment information
• Account preferences and settings

2.2 Service Data

• Data you upload or input into our platform ("Client Data")
• Configuration settings and automation rules
• Usage patterns and service interactions
• Support communications and feedback

2.3 Technical Information

• IP addresses and device identifiers
• Browser type and operating system
• Cookies and similar tracking technologies
• Log files and usage analytics

2.4 Third-Party Integration Data

• Data from connected services (CRM, email platforms, social media)
• API access tokens and authentication credentials
• Synchronized contact lists and communication histories

3. How We Use Information

3.1 Service Provision

• Delivering and improving our AI automation services
• Processing and analyzing data to generate insights
• Providing customer support and technical assistance
• Billing and account management

3.2 Service Enhancement

• Developing and improving our AI algorithms
• Analyzing usage patterns to enhance user experience
• Training our AI models (using aggregated, anonymized data only)
• Conducting research and development

3.3 Communications

• Sending service updates and notifications
• Providing customer support responses
• Marketing communications (with consent)
• Security alerts and system maintenance notices

3.4 Legal and Security

• Complying with legal obligations
• Protecting against fraud and security threats
• Enforcing our Terms of Service
• Resolving disputes and legal claims

4. Information Sharing and Disclosure

4.1 Service Providers

We may share information with trusted third-party service providers who assist in:

• Cloud hosting and infrastructure
• Payment processing
• Customer support tools
• Analytics and monitoring services

4.2 Client-Directed Sharing

We share information as directed by you, including:

• Integrations with your chosen third-party services
• Automated actions you configure
• Reports and insights you request

4.3 Legal Requirements

We may disclose information when required by law or to:

• Respond to legal process or government requests
• Protect our rights, property, or safety
• Prevent fraud or security threats
• Comply with regulatory obligations

4.4 Business Transfers

In the event of a merger, acquisition, or sale, user information may be transferred as part of the business assets.

5. Data Security

5.1 Security Measures

We implement industry-standard security measures including:

• Encryption of data in transit and at rest
• Regular security audits and assessments
• Access controls and authentication protocols
• Employee training and background checks

5.2 Data Centers

Our services are hosted in secure, SOC 2 compliant data centers with appropriate physical and logical security controls.

5.3 Incident Response

We maintain an incident response plan and will notify affected users of any security breaches as required by law.

6. Data Retention

6.1 Account Data

We retain account information for the duration of your subscription plus 12 months after termination.

6.2 Client Data

Client Data is retained according to your account settings and applicable legal requirements. You may request deletion at any time.

6.3 Analytics Data

Aggregated, anonymized analytics data may be retained indefinitely for service improvement purposes.

7. International Data Transfers

7.1 Cross-Border Processing

Your information may be processed in countries other than your residence. We ensure appropriate safeguards are in place.

7.2 EU-US Data Transfers

For EU residents, we comply with applicable data transfer mechanisms and provide appropriate safeguards.

8. Your Rights and Choices

8.1 Access and Portability

You may request access to your personal information and receive it in a portable format.

8.2 Correction and Updates

You may update or correct your account information through your account settings or by contacting us.

8.3 Deletion

You may request deletion of your personal information, subject to legal retention requirements.

8.4 Marketing Opt-Out

You may opt out of marketing communications at any time through your account settings or unsubscribe links.

8.5 Cookie Controls

You may control cookie preferences through your browser settings.

9. AI-Specific Privacy Considerations

9.1 AI Training

We do not use your specific Client Data to train our AI models. Only aggregated, anonymized data may be used for model improvement.

9.2 AI Outputs

AI-generated content based on your inputs is considered your property and is not used for training purposes.

9.3 Human Review

Our staff may review AI outputs for quality assurance purposes under strict confidentiality obligations.

10. Cookies and Tracking Technologies

10.1 Types of Cookies

• Essential cookies for service functionality
• Analytics cookies for usage measurement
• Preference cookies for user settings
• Marketing cookies (with consent)

10.2 Cookie Management

You can control cookie preferences through your browser settings or our cookie preference center.

11. Children's Privacy

Our services are not intended for individuals under 13 years of age. We do not knowingly collect personal information from children under 13.

12. California Privacy Rights

12.1 CCPA Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising CCPA rights

12.2 Sale of Personal Information

We do not sell personal information as defined by the CCPA.

13. European Privacy Rights

13.1 GDPR Rights

EU residents have rights under the General Data Protection Regulation (GDPR):

• Right of access, rectification, and erasure
• Right to restrict or object to processing
• Right to data portability
• Right to lodge a complaint with supervisory authorities

13.2 Legal Basis

We process personal information based on:

• Contract performance
• Legitimate interests
• Legal compliance
• Consent (where required)

14. Changes to Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes through your account or other appropriate means.

15. Data Protection Officer

For privacy-related inquiries, contact our Data Protection Officer at:

• Email: privacy@expertlayer.co
• Address: 111 NE 1st Street, Miami, FL 33132

16. Contact Information

For questions about this Privacy Policy, contact us at:

• Email: privacy@expertlayer.co
• Phone: +1 (832) 699-0608
• Address: 111 NE 1st Street, Miami, FL 33132

Last Updated: 7th August 2025